TERMS OF USE

Jump to: shipping or Returns

1. Terms and Conditions

To ensure consumers rights HepCat AB applies the Swedish Consumer Sales Act and the Distance Contracts Act. To place an order, you must be 18 years of age or have parental consent. Customer refers to a natural person. More info: www.konsumenteuropa.se/en/

2. Ordering

Orders can be made via www.hepcat.se or e-mail. An order is binding for HepCat AB only after confirmation. We reserve the right to refuse purchases. If you placed an order by mistake, contact us immediately.

3. Prices

VAT (25% or 6%) is included. Orders outside the EU are exempt from Swedish VAT. Local customs and taxes are not covered by HepCat Store. We reserve the right for price changes beyond our control.

4. Payment

Invoice: Via Klarna in SE, NO, DK, FI, GB, DE, NL, AT, ES, FR, IE, PT, and IT. Pay according to Klarna's terms. Note: Switch to local currency in checkout for this option.

Credit Card & PayPal: We accept Visa, Mastercard, AMEX, and PayPal via an encrypted switch.

Digital Wallets: Apple Pay, Google Pay, Swish (SE), MobilePay (DK/FI), VIPPS (NO), Bancontact (BE), iDeal (NL), and Cartes Bancaires (FR).

5. Delivery & 6. Delays/Missing Packages

Standard delivery: 1-5 working days. In case of damage or missing package: Take photos of the damage and shipping label BEFORE opening the package and contact info@hepcat.se immediately. Reclamation normally takes 2-6 weeks. Parcels left at doorsteps or porches as per instructions (GPS/signature) are the customer's liability.

7. Shipping Costs

R. GENERAL RETURN RULES (Applies to all returns/exchanges)

We offer a 31-day return policy. To reduce environmental impact, we are happy to provide measurements! E-mail info@hepcat.se before we ship.

The following requirements must be met for a return to be approved:

• Return Form: It is mandatory to fill in the physical form provided with your order and place it inside the package. Failure to do so incurs a 49 SEK (5 EUR) service fee.
• Shipping Method: Use our Prepaid Shipping Label or arrange your own trackable shipping to: HepCat Store, Sankt Lars väg 21, SE-222 70 LUND, SWEDEN.
• Condition: For a full refund, items must be unused and in original packaging. If used, damaged, or unsellable, a price deduction will apply (see Section 10).
• Tip: Feel free to reuse the box we sent you to save on paper!

8A. RETURN FOR REFUND

If you choose to use our Prepaid Shipping Label, the cost will be deducted from your refund: Sweden 99:- (10 EURO) | Nordic Countries 150:- (15 EURO) | EU 200:- (20 EURO).

8B. EXCHANGES

1. Place a new order and reference your original order number to get free shipping on the new item.
2. Return the old item according to Section R above. Return shipping applies as per 8A if using our label.

8C. OUTSIDE EU RETURNS

1. Mark: "Return of previously exported goods for AWB [Original Tracking #]".
2. Include Customs ID (acquired from DHL Express).
3. DO NOT declare any value on the item to avoid incorrect customs fees.
4. Recipient: HepCat AB SE556982671101.

9. Complaints & Disputes

In case of dispute, we follow ARN (SE) or the EU portal.

10. Withdrawal & Depreciation

The right of withdrawal applies by law to used products (excluding underwear/cosmetics), but a deduction for depreciation will be made. The value is based on what a second-hand store would pay minus administrative costs.

11. Uncollected Parcels

Postal storage is 14 days. Uncollected parcels are charged 250 SEK to cover handling costs.

12. Personal Information

We take the protection of your personal data seriously and will never sell or disclose it to third parties.

13. Reservation

HepCat AB reserves the right for any errors in content, stock status, and price lists on the website.

14. Cookies

Session cookies are used for login and cart. These disappear when the browser is closed. According to the Electronic Communications Act, visitors must be informed; without cookies, purchases cannot be made.

15. Force Majeure

Exemption from liability for circumstances beyond our control (e.g., war, strikes, or natural disasters).

Last updated: March 17, 2026 (v8.4)
Key changes: Sructure for better clarity, removed Box address (Sankt Lars väg only), removed COD/debt collection references, and updated link to the EU dispute portal.